customer service
4 Lessons From the Nightmarish Amy’s Baking Company
Think the customer is always wrong? Here are a few lessons in entrepreneurship from the latest Kitchen Nightmares' season finale.
10 Startup Events and News to Watch This Week
Eric Schmidt gets buddy buddy with David Cameron, Apple's Cook talks taxes, while indie retailers talk shop, Internet Week New York and the CM Summit kick off, the Ethernet turns 40, PandoMonthly features legendary investor John Doerr, Art Basel goes to Hong Kong… This week’s notable news and startup events for young treps:
The Twitter Conundrum: Why Are So Many Brands Ignoring Tweets?
A recent study shows that fewer than one-third of big brands that have Twitter accounts answer customer tweets. They interact more on Instagram or Pinterest.
3 Ways to Turn Holiday Shoppers Into Year-Round Customers
Exceed customer expectations through everything from great customer service to surprise gifts.
What to Do When Customers Get Mean on Social Media
How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.
Got a Bad Yelp Review? Here’s What to Do
Consider these three steps for turning a negative review into a positive outcome.
5 Tips for Targeting Your Ideal Start-Up Customer
Generating lots of traffic is only part of the battle. Here are some tips to help you avoid the blunders of blind traffic generation.
Why Most Loyalty Programs Are Missing the Point
Many times, companies reward frequent shoppers for their patronage. But a better way to measure loyalty extends beyond the cash register.
How to Humanize Your Brand and Build Social-Media Buzz
When it comes to starting up, one of the biggest drivers you'll have in finding customers is your current customers. Here's how to keep them happy -- and chatty.
8 Tips for Business Success from Costco’s Jim Sinegal
Even brilliant start-up entrepreneurs could benefit from learning a thing or two from the long-time Costco CEO.
With Social Media, Kick Off Your Conservative Pants
To ramp up your young company's social-media presence, let your personality shine.
On the Web, Personality Goes a Long Way
When competing online, offering a personal touch will only serve you.
How Satisfied are Your Customers?
Being able to measure the satisfaction level of your customers can be pretty difficult at times. Not only do you rely on customers for their feedback, but you've also got to trust that they are being completely honest when providing …
What Your Customers (and everyone else) Really Want
Is there one thing your customers, employees, friends, and family all have in common — one thing they all want from you? Your relationship may be very different with each group of people in your life, and their needs and …
The Simple Ingredient for Business Success: Care
There are a million and one 'systems' and 'programs' out there that claim to hold the secret to having a successful business. For a price, consultants, gurus, and experts of all kinds will tell you what it takes to be …
What Bad Looks Like (and What it Means for Your Business)
My wife and I recently stayed at a nationally affiliated "luxury" hotel in Miami and learned a lot about customer service…the hard way. Being Okay with Blown Expectations: Staying at a nice hotel ($350+/night) and being willing to pay $25/person …
Getting Quality Testimonials Instantly
One of the best things any of us can do to market our business is to get some great testimonials from current and past customers. A testimonial is better than anything else, because it is someone who has experience dealing …
Are you providing customer service or sales assistance?
How often have you visited a store and found that the customer service assistant knows less about their products than you do? As a business owner, how much are you paying for “customer service” employees who add little or no …
The Best Ways to Attract an Endless Stream of Loyal Clients
Do you want to work with the best possible clients? Those who value what you do, pay you what you're worth and send great referrals your way? Yes? Me too. So let's look at what you can do, starting today, …
How To Gain New Business From Old Customers
Chances are if you maintain any type of relationship with customers you've done work for or sold product to, they like you. It's especially apparent when they come back for more of your services. There is no better place to …
CreateMyTee – Customer Experience Worth Talking About
We occasionally do sponsored reviews here on Young Entrepreneur, and when we do, we're very careful to only review products, services and sites that we can speak honestly about and praise because they deserve it. Once in a while though, …
3 Things You Forgot to Include in Your Customer Service Plan
Ask just about anyone what they think customer service is, and you'll get answers that mostly refer to direct interactions between a customer and a business. The way a customer is treated at the counter, over the phone, via email, …
