Customer feedback
How to Turn Criticism into the Ultimate Startup Motivator
Student entrepreneur Will Caldwell on the taking critiques in stride and using that feedback to help improve a business.
What to Do When Customers Get Mean on Social Media
How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.
Got a Bad Yelp Review? Here’s What to Do
Consider these three steps for turning a negative review into a positive outcome.
Yelp to Business Owners: Don’t Try to Game Our System
Popular user-review site launches Consumer Alert system to crack down on companies paying for reviews.
