What do most companies sacrifice to save money while outsourcing outside of the U.S.? Communication, quality and good customer service? Being a consumer myself nothing puts me in a fowler mood than being stuck on hold for 40 minutes just to wind up with someone I cannot understand. Outsourcing can be frustrating to consumers as well as employers. However, there is another way!

Many companies are willing to throw customer satisfaction out of the window to save money. Is it truly...