Lunarpages is getting worse by the day? Ive been with them for over 2 years.

[dalexdesign]

While lunarpages is kind and offers great support. The support takes a while. They frequenlty get hacked or block your ip to where you can not access cpanel and switch your servers a lot in the past 3 months i got transfered to 4 different servers with the last one atlantis and prior one belogna. There support can take up to 72 hours to respond back where other hosts at max 24 hours. Their downtime has been around 97% not advertised 99.9%.

This is what really upset me.

I contacted them through email to cancel my account and they said they need more info, ok. Gave them info and they went ahead to renewing the account after I had gave them proper info. I tried to get this resolved for over a week now.

I thought since they renewed my account i should access my account and download my entire site, well I could not access cpanel again, no surprise there.

I just now got off a 20 min phone call and they tried to get my account canceled as I gave proper info to cancel the account so I would not be renewed and they tried to sell me their service for $75 to close my account.

I eventually had to threaten them to press lawsuits "not that I would even if it wasnt handled" and they said we will close your account and not charge you the $75 to do so.

My god! How hard is it to close an account with such service?

When I joined them my first year was absolutely great! It just has started to decline in the past couple months or so.

I rate them at 50% great because their supportive in all areas except for the slow response and canceling an account.

Dont use them ive had much better success with GoDaddy.... wow GoDaddy! I know tell me about it. GoDaddy is not my favorite host.

You need to be careful when finding a host becasue ive learned that they pay to be on the top. I am now using Host Gator with no compaints looking at moving to HostMonster for the price and services though should I?

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