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About LinkBacksThe help desk software solution for the customers to make a contact with the businesses can be accessed through several channels, such as knowledge base, through chat, web forms or via the email.
iKode Helpdesk includes features like trouble ticketing, knowledge base,CRM solution, email management, multi-language support, a self-service portal, and comprehensive help desk reporting functionality.Whether you run small to large website, iKode Helpdesk is perfect for you because it’s simple and cost-effective to set-up.
Results 1 to 6 of 6
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10-09-2012, 01:25 AM #1
Junior Member
- Join Date
- Oct 2012
- Posts
- 11
Implement your website with helpdesk software
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10-11-2012, 01:10 AM #2
Junior Member
- Join Date
- Oct 2012
- Location
- Jasper, Georgia
- Posts
- 12
I have been pretty happy using Groove, but it is still in Beta.
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My blog has posts helpful to business owners and freelancers. http://www.pinebeltwebdesign.com/blog
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10-16-2012, 10:50 AM #3
Junior Member
- Join Date
- Aug 2012
- Posts
- 37
Yes dear, I am completely agreed about Groove is the best software for help desk and I am always preferring that.
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10-23-2012, 12:56 AM #4
Junior Member
- Join Date
- Oct 2012
- Posts
- 11
How about the price of Groove? I have never heard of this tool. I know iKode Helpdesk reported a low cost at $69.95. And my small business is using the free version now.
Last edited by eleven05005; 10-23-2012 at 01:01 AM.
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10-23-2012, 10:23 PM #5
Junior Member
- Join Date
- Oct 2012
- Location
- Jasper, Georgia
- Posts
- 12
Groove (groovehq.com) is free right now as it is in beta. There is also freshdesk.com free for the first agent. I actually have switched to them. Groove is simpler though.
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My blog has posts helpful to business owners and freelancers. http://www.pinebeltwebdesign.com/blog
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10-29-2012, 12:18 AM #6
Junior Member
- Join Date
- Oct 2012
- Posts
- 10
I agree with what you are saying for the most part
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