How do you follow up with your customers?

[FacebookMarketTeam]

E-mail? Social media? Direct media?
Lot of small businesses, they dont have any form of communications with their current customers.
How do you follow up with your customers?

[KyleXY]

Not in this particular order:

1. E-Mail
2. AIM or Skype
3. Phone
4. Twitter Tweets
5. Facebook Pages
6. Direct Mail

Mostly the first 3.

[FacebookMarketinTeam]

Thank you for your reply KyleXY. If you dont mind me asking, what business are you in at this moment?

[KyleXY]

I was running an analytics company. The example was pertaining to that company, which at this point, has already been acquired and I no longer run it. Now I'm working on the next idea which technically doesn't exist yet.

[petelta]

I use all of the above. If it's a big ticket client that I wasn't able to close early, I love to send a "shock and awe" package. I usually will mail my book, a mail piece with my top testimonials, and a dvd of me showing them the top 8 ways businesses are leaving money on the table. In the dvd for each of the ways I show them to increase profits, I have a past client, testimonial, explain how I improved that aspect of their business for huge returns.

This has never failed me when wanting to get a big client. The $30 it cost to build this is well worth the check I receive after they call to arrange a meeting.

I'm a business consultant btw.

[someone]

I follow up them first through Phone call and then by emailing them on every alternate days. I have limited clients/prospects....

[KH_Global]

Email, IM. If no response, then use phone.

Robert

[Lemman]

For our part, it depends. If it is a recent contact, we go by e-mail and other online ways. If we are trying to get reorders, then we go for direct mailing. We have a follow-up letter that is crafted to be friendly, asking them how they are and how things are going and we include some giveaways in that. Like a magnet, see this blog post for more details on that: 3 Ways to Print Mailings with Magnets.

We also try to touch base with them during the Christmas holidays.

[DayTrader]

Networking, phone marketing.

[genevie]

Hi ,
The costumer is the heart of the business so you need to:

Following up with your customers after the sale is an important part of providing good customer service. Not only is it an important part of developing a good relationship with your customer, but it will also enable you to introduce your new products.

A customer follow up system makes you able to use the lifetime value of your customers, so once you succeed to sell one of your products to a prospect and deliver a great buying experience, you've won a customer for life.
Attracting new customers takes a lot of money, time and effort. But following up with your past customers and selling to them is easy.

[beninbrown]

I use email marketing. Am working m way into building segmented customer lists and have begun doing cart abandonment emails. Though its too early to say the results. My gut instinct says its got to be a lot better than non-targeted email blasts. I also use Facebook and online surveys.

[DayTrader]

Hi ,
The costumer is the heart of the business so you need to:

Following up with your customers after the sale is an important part of providing good customer service. Not only is it an important part of developing a good relationship with your customer, but it will also enable you to introduce your new products.

A customer follow up system makes you able to use the lifetime value of your customers, so once you succeed to sell one of your products to a prospect and deliver a great buying experience, you've won a customer for life.
Attracting new customers takes a lot of money, time and effort. But following up with your past customers and selling to them is easy.

Yes, I agree with you, genevie. After sale service is very important because it shows your customers that you value them. Having a follow up call or visit to ask how their experiences were with the product they have bought. This little action shows them that you care. You also get customer feedback at the same time.

[altwebdesign]

instant messenger or email, when ever i get a query, i add them to my local database, create a sort of customer profile on them and keep them on file.

[anditucker]

phone, email and skype is best way to stay connected with your client.

[goldie]

You send out surveys. The problem is what questions do you ask. There are processes that let you analyze this and come to a conclusion.
See the SERVQUAL video here: YouTube - clickokDOTorg's Channel