Customer is always right

[DayTrader]

What would be a good way of refusing a customer?

[Lemman]

Do you believe in this saying? Are customers really always right? I have heard a lot of stories about customers being abusive of their right.

We train our staff to be tolerant of customers, but it does have its limits. If a customer becomes abusive, we train them to politely terminate the call or confrontation. Customers are the lifeblood of our business and they should be granted our patience each and everytime, but not to the point where we baby them even when they're wrong.