[entrepreneur86]

Thanks for the kind words, really much appreciated!

The service we've launched, ClixConnect, differs from LivePerson in 2 key ways:

1) ClixConnect gives merchants the ability to accept live chat inquiries on their websites when they're available, and when they're not available, our team of customer service reps will respond to inquiries on their behalf (24/7/365) (allowing for self-sourcing AND outsourcing).

2) We have integrated a new technology into our software which enables automated chat recommendations for customers, based upon the product they are viewing. So say someone is looking at a red t-shirt on your website, a chat window can automatically appear recommending a nice pair of green pants to go with the shirt. This truly enables web-merchants to maximize the value of every visitor to their website.

Hope that clarifies the difference between our service and that of LivePerson. Feel free to let me know if you'd like to signup for a 14-day trial of our service, on the house

Thanks again for the kind words!

MC

[akula]

looking great

i've also just used liveperson or a small chatbox script on my sites

i'm totally sweet on your recommendation engine feature

you might REALLY wanna push it

in fact, I've always liked to use comparison charts when selling software

perhaps you could put together a comparison chart, comparing clix with other leading brands

it's just so you don't have to repeat what you've written above to 100 people, 100 times over....which I've had to do before I started using comparison charts

[entrepreneur86]

Thank you very much Akula! I think that the comparison chart could be a great idea - I'll develop that and add it in with our other marketing collateral. Thanks again

MC

[Young Spark]

Doesn't LivePerson already offer the same thing you were imposing in number 2 above? And also, in number 1, you stated that your company speaks to potential customer's on behalf of the client... what if there is a few questions that one of your customer service rep's can't answer (for example, lets say the store is an auto site and a potnetial customer contacts the live chat and one of your customer service rep's supports the customer by assisting them... how can you guarantee that all auto questions can be answered by your customer service rep's?)

[entrepreneur86]

Hey Young Spark – Thanks for the response, great questions.

Live Person offers a tool that is similar in nature, but not really the same as our 'auto-upsell' tool. The tools function a bit differently.

As for knowing the answer to all questions, you're right. Our agents don't always know the answer to every question that comes their way. We're able to effectively tackle 80-90% of all inquiries, but there are some which we just plain can't find the answer to. In that case, we gather contact information from the website visitor and forward it on to the website owner for them to follow-up with the website visitor. As a website owner, this person is basically a qualified lead (if they're a prospective customer). The website owner can then follow-up with the website visitor in an effort to respond to his/her inquiry more thoroughly.

Sometimes, having live-chat is not necessarily about knowing the answer to every inquiry, so much as it is to have a live touch point with your website visitors which can ensure them that someone will be addressing their concern ASAP.

Thanks again for your questions Young Spark!

MC

[David Rocci]

entrepreneur86: How difficult would it be to port the 'connection' into a handheld? could you build a mobile app that could interface with your web system like that?

Case in point: I've been consulting for a startup company for 4 years - we just finished our first round of vc funding and raised just shy of $1M. We have a highly scientific product that requires very knowledgable staff. We are running pilot programs in regional grocers and do not have the time or resources at this point to train a staff on this highly technical information. We want to integrate a real-time chatting system into our webpage but at this stage we don't trust the 'run of the mill' service agents to handle the inquiries as we wish.

So, if we had a way to port the incoming questions into a handheld device (moto Q, blackberry, palm, etc) - we could handle inquiries from anywhere in the world and we would be guaranteed that someone INTELLIGENT would be handling the inquiry.

What do you think? Is something like that feasible?

-dave