Why do you lose customers?

[fridayreflections]

Customers of different industries were asked: "Why did you stop trading with a company?"

The surprising result: the vast majority (>60%) was because of customer service, not competing services or products with better features.

More food for thought here:
http://fridayreflections.typepad.com...ers-of-di.html

[WanganRunner]

This is the beauty of a business model that does not depend largely on repeat customers.

I've had like 1 repeat sale, I believe, but the transactions are generally too large and few and far between for the same people to be pestering me every other week.

(I do auto resale, mostly collectible cars/exotics nowadays)

I'm certainly honest and pleasant with my customers, but if one of them acts like a hoon I have the luxury of calling them out on it.

[SAMG]

I believe that customer service is the number one driver to any business, well at least in most. A bail bondsman for instance doesnt need it . But retail wise, it is a must. It is alot easier to keep a customer then to make new ones.