What is a Call Center’s secret to motivation?

[RichardBlank]

If the agents value success, integrity, customer service, a personal work ethic, excellence and innovation, then we help the associate align those values with the organization's objectives. We help in creating personal long-term goals such as becoming a top producer or a more short-term goal like mastering the calling script. We reinforce their emotional state of confidence, keeping them focused on the basics, guidelines and adherence to hit for a higher standard. Rewards are common for agents with positive customer feedback so that they consider the call center a career opportunity, not a dead end job.

Money will always motivate employees. In Costa Rica, call center jobs are high-paying, highly sought-after jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our call center agents will make a consistent, effective contribution to the campaign’s success in order to insure that their paycheck continues.


I hope that helps.

Richard

Richard Blank
CEO
Costa Rica’s Call Center
ceo@costaricascallcenter.com
www.costaricascallcenter.com
1-888-271-6750

[NYCambition]

I agree. I've worked in sales my whole life and I believe the two biggest issues facing call centers are keeping salespersons energized and motivated. If you introduce commissions, prizes, group competitions, individual competitions, promotions, preferential treatment (flexible work schedule, better hours, etc.), a board detailing everyones rankings, and daily pep talks, i believe you can keep the group motivated. Setting goals are very important. Management has to make sure they train the staff, and provide fair treatment. If everyone hates you, no one will work at their optimal capacity. You also have to keep firm and make sure you expect results, because you don't want the group to slack off.

Anyway, all that i wrote above are things that i have noticed so far throughout my own work experiences. I hope that this may be even a little helpful to anyone.

- Johnny