Here was my problem, try to follow me with the explanation.
Two concepts: Truffle Pigs and Waiters. A truffle (high-end mushroom) was a delicacy, very expensive and hard to find as they grow underground, therefore if someone is able to find one and sell it, it can be quite lucrative. Apparently, at some point an entrepreneur who might pursue these truffles for a living found that female pigs could find them. Therefore, if you were in the business of selling truffles, you'd be smart to have a truffle pig on your side.
Waiters. Why, when a waiter comes to your table to try to "sell" you wine, "sell" you dessert or mushrooms on the side, are you okay with it? It's because you are at the restaurant for a reason and agree, in essence, to be "sold to". However, the waiter has a problem...he/she can only operate effectively in this clearly defined situation, where one expects to be sold to. She basically receives orders, fulfills the customers want, but does not go out and bring the customer into the restaurant; this is the job of the Truffle Pig.
As I see it, Truffle Pigs get customers in the door and Waiters make them feel welcome, talk to them, develop relationships with them, and make them feel good. I think this is a valuable observation for any new company - where are you allocating your resources? For us, we were spending all of our time and energy being Truffle Pigs, and no time being waiters. We were bringing in many prospective clients but converting only a small fraction of them into sales. I quickly learned to value of developing relationships with customers and ensuring that once there is interest (or the customer's foot is in the door), then I need to develop the relationship and cater to the specific needs of each customer.
Think about this when you're starting your new business. It's one thing to bring people in the door or get interest, it's another challenge altogether to convert that into a sale.





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