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  1. #1
    InsomnicBrain is offline Senior Member
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    Stuck with an ugly building! What can I do?

    Hi guys,

    I have 5 year lease in a building for my automotive shop. Our services are good but the outside appearance looks like crap. We are a little hard to find. I know now that if I had a better looking building and were visible on the main road I wouldn't have to work as hard but now im stuck with this building. Anyone have any suggestions on what I could do?

    I recently sent out a direct marketing advertisment that another shop put out that did wonders to the business immediately. I'm scared that with the ugly building and being a little hard to find, I'm not going to reap benefits like the other shop did. What do you guys think?

    Thanks...Robert

  2. #2
    Gene's Avatar
    Gene is offline YE Veteran
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    Well depending on how well you know the owner's of the building, maybe there's some way you could get out of the lease. Do you think that's a possibility?

  3. #3
    The Stealthy One is offline YE Veteran
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    Robert, can you share a picture of the building?

  4. #4
    Wayne Liew's Avatar
    Wayne Liew is offline Senior Member
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    Ugly as in? Is it dirty or the design is just not good for you.

    If it is just dirty, you could perhaps clean it up yourself or hiring some cleaning services to do just that. If it is the design or the structure that is bothering you, you could work out a renovation deal with your lessor.

    Honestly, I am interested to have a view of the building as well to determine the degree of ugliness.
    ~If you like my replies or require more explanation, feel free to PM or contact me via my blog.

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  5. #5
    TylerBakerllc's Avatar
    TylerBakerllc is offline Senior Member
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    MY brother Craig owns a collision repair facility in Ohio (H&H Collision, Inc., 2854 Cincinnati-Dayton Rd. Middletown, Oh 45044, 513-422-1062 phone) so I am very familiar with the circumstances that you are talking about.

    Like the others here, I would like to see a photo of the building before I lend any advice... It will help us tailor our responses to your particular situation.

    -Tyler
    Colui che sa fare meglio di noi sa quanto poco si sa. -Thomas Jefferson

    Visit www.erichennmurals.com to see something you have never seen before!

  6. #6
    CybFun.com's Avatar
    CybFun.com is offline Senior Member
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    Maybe you can start with cleaning the building. You can set up additional sign.

  7. #7
    InsomnicBrain is offline Senior Member
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    Hey Guys,

    Thanks for all the responses. Here are pictures of my building. I know, it's ugly. Try not to laugh.

    Snapfish: Share:Registration_Opt2

    Thanks...Robert

  8. #8
    InsomnicBrain is offline Senior Member
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    here are some attatchments
    Attached Images

  9. #9
    mthomas's Avatar
    mthomas is offline Senior Member
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    What are the conditions of your lease? Is it a single, double or triple net lease? Whose responsibility is it in the lease agreement to cover cosmetic changes that may not relate to capital improvements?

    If it is your responsibility to cover these type of expenses, can you afford to fix anything up? If it is the responsibility of the owner, are they willing to fix up the building at all?
    Motivation for Entrepreneurs
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  10. #10
    The Stealthy One is offline YE Veteran
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    Definitely paint the garage doors and re-seal the parking lot - this will go a long way towards alleviating the issues you are facing. Overall, though, it's actually not as bad as I expected. I think you could make some major improvements with very minimal investment.

  11. #11
    Inglesa's Avatar
    Inglesa is offline Junior Member
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    BECOME EXCELLENT!

    Build a reputation amongst your community for fast, reliable, safe work. Provide a high-quality service. And believe me, nobody will care what the building looks like!

    When I bring my car in for work, I don't give two hoots what the building looks like. I care that the work is done well so I can drive home safely...
    Last edited by Inglesa; 01-26-2009 at 06:12 PM.
    Wishing you great success in your business,

    Andrea


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  12. #12
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    I say, during these severe economic times, be weary of moving out of your lease, or doing and refi, etc. etc. unless the building is THAT BAD!

    Does the building, functionally meet your optimal operational and storage requirements? Can you provide the best quality and reliable service to your customers given the building?

    Sounds as if the outward appearance and the location are the only issue. Here's my advice just from the top of my head:

    1. You're building isn't terrible. In fact, I think it's decent. It's not EYE-catching, but really I have yet to see any automotive servicer that has an attractive shop, unless they have the deep pockets and clients with deep pockets.

    When it comes down to your local industry, it comes down to outreach, service, and customer relationship management. I can tell you, and I am sure you know this, finding "the mechanic" in your area. Since I've left Illinois I have not had a stable mechanic that a A) trusted, B) had great success with and C) liked.

    The mechanic is as important and personal for people in our society, as doctor's and nanny's may be.

    You, as an automotive service, must make sure you are that person for your market base.

    Personally, I'd look deeply into my financials and accounting books. I would think of how much I can afford to do special temporary discounts to attract people against the business down the road. Right now, these economic times, most people are not buying new cars. In fact, they are spending more to make sure their vehicles run as long as possible, but as AFFORDABLE as possible. Can, on certain routine services, like oil changes, wheel alignments, tune-ups, you do a discount without a compromise to your business's future in this economy?

    For instance, locally, there is a new auto servicer that only charged like $20 for an oil change and tune-up....it was the cheapest in town. They are still doing this, BUT, they recently raised the price, still more affordable.

    Otherwise, there are many creative inexpensive ways to promote your business. Are you involved with local tuners? Car enthusiast communities? Auto webforums like thechicagogarage.com? It's all about networking.

    I would say, host and sponsor car club events around ur place, some meets and so forth.

    Where are you located?

    Seriously, don't worry about the look of your building. If you have a budget to do some exterior and interior painting, new furniture, and a new brighter sign...then go ahead, DEFINITELY do it. Do it!

    However, I don't know how your financial situation is, so I'm doing it from the point-of-view of someone a limited business budget.

    Can you tell me more about your location? Looks like you're in a light-industrial, commercial zone. What's the traffic like on that road?

    Now..lastly...if you can SAFELY and AFFORDABLY get out of your least and move into a better more profitable place that is AFFORDABLE and the leasing/mortgaging terms are the same or more beneficial than your current place, sure move.

    But, right now, things are tough. If you feel you have to, talk with your personal bank manager about your thoughts on moving to see what financing will look like against your company.
    "To walk in the shoes of a successful fellow, you must first walk in your socks to his shoe store.

  13. #13
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    Sigh, I should add my other thoughts.

    Really, your building doesn't look any better nor worse than most I've dealt with. And, I'm talking general mechanics, to mechanics who deal with Mercedes, Porsches, etc.

    Sure there are those super clean and luxurious automotive garages, but, 8 out 10 smell and look like work.

    When it comes to the everyday auto shop, it comes down to, like I said before:

    1. Quality of Service
    2. Reliability and Trust of Service and Expertise
    3. Great Customer Service or just plain excellent CRM

    For instance, if I owned a shop (andthat's still my dream), everytime I released a customer's car, I'd tell that customer "please, let me know how the car feels when you get home, if you have any questions, or issues, call me."

    Or heck, here is something that isn't done (unless you own an expensive luxury or exotic vehicle and have a great dealer/shop u do business with):

    Give them a "feedback call" 5 days after they leave your shop. It only takes a few minutes, unless they have a lot of questions, or actually had an issue.

    And doing extra things, like having a TV in the waiting room or shop, where you have CNN or football on, or magazines arranging from Home&Garden to Business to People to Sports....these things seem simple, but they are also underestimated additions to the Quality of Service and the experience of the consumer.

    Often, these media in the waiting room or shop A) allows the consumer to not keep focusing on the Clock (so if u do run behind on time, they aren't saying OHMYGOD IM SO BORED HOW LONG IT TAKES), B) gives everyone a point to start a conversation from, C) it's better than looking up at the clock, your watch, then your cell phone wishing the mechanic would hurry up.

    There are many things we could do. I, really, once again, will not think about my lease yet. Unless, it is absolutely painful to run the business there.

    If you would like to talk more, email me at jaycreative@gmail.com or mitcheje@msoe.edu (I check that more often).
    "To walk in the shoes of a successful fellow, you must first walk in your socks to his shoe store.

  14. #14
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    Quote Originally Posted by JaytheCreative View Post
    I say, during these severe economic times, be weary of moving out of your lease, or doing and refi, etc. etc. unless the building is THAT BAD!
    I couldn't disagree more.

    If there is wiggle room in your lease, then YOU are the one with negotiating power. In tough economic times, rates go down, and this causes people to move to bigger and better buildings - for the same price! If you don't want to confuse your customers by switching locations, then you might be able to negotiate for some tenant improvements (TIs). In tough economic times, TI offers go way up; anything from free rent for X months, $X for you to use in order to make accepted improvements, free goods, etc

    I advise that you speak with a professional (try to get a free, initial consultation) about your lease and what possibilities you have available.
    Scott Robertson

  15. #15
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    Quote Originally Posted by ScottRobertson View Post
    I couldn't disagree more.

    If there is wiggle room in your lease, then YOU are the one with negotiating power. In tough economic times, rates go down, and this causes people to move to bigger and better buildings - for the same price! If you don't want to confuse your customers by switching locations, then you might be able to negotiate for some tenant improvements (TIs). In tough economic times, TI offers go way up; anything from free rent for X months, $X for you to use in order to make accepted improvements, free goods, etc

    I advise that you speak with a professional (try to get a free, initial consultation) about your lease and what possibilities you have available.
    Very truthful and valid.

    However, not knowing his lease, he should definitely look at all inexpensive, and even the most convenient options to improve business.

    Location is only a part of the equation. But, in lieu of the topic of new location/space, are there options you see as better for your business?
    "To walk in the shoes of a successful fellow, you must first walk in your socks to his shoe store.

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