problem with client: wrong data, work done for nothing

[bob0172]

Im a data-analyst and some client gave me the wrong data without my knowing.
So i did a week of work on the data, handed over several sketches to see if everything was well.
Now after all the work is done, the client mentioned that i used the wrong data file and i should have used another file.

What shall i do with the invoice?
- Charge full price? (maybe a little cruel and hurt my reputation)
- Give a discount (if so, how much?)
- Take my loss? (its not my mistake that someone handed me the wrong data)

greetings

[Gaulkin]

Depends on retention, do you expect to have continual work from this person or is it a one time thing?

[jake_russell]

i agree with gaulkin. if this is a company that your survival depends on you will need to work with them. if this is one of many customers or a small customer it may be best to force payment and let the chips fall where they may

good luck,

[myfayt]

Usually its best to keep the customer happy and do it again. If you have a contract and it doesn't state anything like what happened, you really can't make them pay for it.

It'd be something to add to the agreement.

[connor_zen]

Yours might be a good story for new readers because I think this is something that will come up in work-from-home business (that is, when something goes wrong, but it's not your fault). I've had this happen when I was working a 9 to 5 and it came back to hit me really hard. I think the first thing to do is tell the customer (or your supervisors) as quickly as possible. From there, I think that customers or clients should get one "freebie," but after that if mistakes keep happening and it's their fault then either charge them or drop them as customers or clients because they're going to end up costing.