Need some advice please

**bozzie123** · 05-15-2011 09:54 AM

Basically, at present customers bring in their dentures to our dentail technician shop, pay a set fee of £30 and we repair them, my idea is to create a website for the company where they can post them, we repair and send them back and they pay the fee online -paypal, bank account etc etc

The issue im having is. . . how can we offer free postage so they can order the service through their account, print off a free postage label, send the goods, we return them and then they pay online

Any advice please would be very much appreciated

**Mega B** · 05-15-2011 10:11 AM

This maybe a solution Royal Mail Freepost they offer other facilities for small parcels but you get some idea of the service that they offer.

**bozzie123** · 05-15-2011 10:20 AM

thanks for the link ill have a look

i like the way that paypal do it where you print off the label through that

**Mega B** · 05-15-2011 10:25 AM

I am not aware about the PayPal option,i guess it may be possible,if you are not sure shoot them a email asking for some help or advice on what you are looking for.Good luck with it,you will have to keep us updated on how you get on as it could help someone else !!

**Elsoft** · 05-15-2011 08:47 PM

Originally Posted by bozzie123

Basically, at present customers bring in their dentures to our dentail technician shop, pay a set fee of £30 and we repair them, my idea is to create a website for the company where they can post them, we repair and send them back and they pay the fee online -paypal, bank account etc etc

The issue im having is. . . how can we offer free postage so they can order the service through their account, print off a free postage label, send the goods, we return them and then they pay online

Any advice please would be very much appreciated

Im not sure if this works but how about adding the postage charges to the fee they pay you.You can show the price break up in the billing.That would simplify lot of things I guess.

**napoleonwill** · 06-12-2011 10:56 AM

Originally Posted by bozzie123

Basically, at present customers bring in their dentures to our dentail technician shop, pay a set fee of £30 and we repair them, my idea is to create a website for the company where they can post them, we repair and send them back and they pay the fee online -paypal, bank account etc etc

The issue im having is. . . how can we offer free postage so they can order the service through their account, print off a free postage label, send the goods, we return them and then they pay online

Any advice please would be very much appreciated

Charge the customer a little more for the convenience fee. You will be servicing customers that don't have access to dental technician shops. So they will gladly pay the price you set.

Your local post office will have ways for you to print off labels. You could do one visit per day to collect incoming dentures and send repaired dentures.