Mysterious Money.

[laexchange]

So I ran a small home-web business and I sell stuff online and of course, I take credit cards. (MC. Visa. Discover)

So yesterday, I returned home to find an angry voicemail from someone demanding that I refund their money. It was around a total of 300 dollars.

Keep in mind the stuff I sell are generally around 15 dollars a piece, so a 300 dollar order is extremely rare and I never got that order in the first place. I use Volusion as my E-commerce engine and there was no record of that order.

I use Plug and Pay as my credit card processor and what do you know, there was a process for 300 dollars....

But I have NO idea where it came from or how it got there in the first place.

Thoughts/Ideas?

[Aletheides]

Did you call the guy?

[Librazoe1982]

Wow, that really sucks. Have you tried looking up the number at Google? To see who the owner is, then look back in your records for it?

[bananaman]

Hmm, an amount was processed that didn't go through the e-comerce engine.

I think you need to speak to Plug and Pay to find out what is going on.

[Ahern & Brucker]

i used plug & Pay a few years ago and had a similiar thing happen...

first, i got an order for 800 which we didn't process because we didn't know what the customer wanted... than, I got a phone call from a guy in NJ demanding i tell him how come i took 800 bucks from him... than, i got a phone call from the police in nj asking me why i am trying to swindle this guy out of 800 bucks...?

It ended up cosgint me $160 bucks in processing fees... (all before 10am!)

since than, we don't take credit cards or have anything on our site where the ustomer can "automatically" order...



Good luck.

[gofrugal]

Try to find if it is just just authorization or the capture?
it shouldn't be very hard to figure out where the money came from.
You should call plug and pay to find it out.
If your shopping cart didn't authorize it, you won't be able to capture it.
Please keep us updated on this situation , may of us could face similar situation.