Is it bad to put a customer on hold?

[gregdavidson]

Let's say that you're dealing with a really big and there's a chance that your potential customer might end up changing their mind. Would you put that customer on hold, take down their number and call them back, or keep them on the phone even if you have to call someone else to get some more information?

[justy540]

I think you just need to present it right. Don't just say "let me get back to you." Explain to the customer that you need to do csome research ON THEIR BEHALF and see what YOU CAN DO FOR THEM. If phrased that way I'd have a hard time getting upset if you responded in a timely manner. yuo should also set their expectations as to when they might hear back from you.

[bestill]

It is all about the verbage just like justy said. Be sincere and make sure you have the customer knowing that is about them. Don't ever take their mind off themselves.