Difficulty turning down clients

[ACMAir]

I'd assume I am not the only one with this dilemma. Is it normal to have a difficulty turning down a client, for a service, when they can not afford your service? My logos are $65, however, I've had a few clients who I agreed to design for only half that price. I enjoy helping people, but those tend to be the pickiest customers.

How can I overcome this? How did you put your foot down, and begin to turn down customers?

[Ribeiro953]

Your business is similar to mine in the sense that we work to create a product to the customers liking. I feel I can give you some useful advice. When dealing with customers I have them sign a contract which clearly states what is included in and what isn’t. I also give the customers, depending on the service, 2-3 weeks of free changes after the completion. Once the 3 weeks pass all changes are charged. My advice for you is when working for a subsidized rate you need to set limitations to the amount of proofs you are willing to make and Charge for each additional one and clearly state this in a digital contract or a written one if you meet them in person.

[DerekS]

If your workload supports doing the "charity" work, then do so. Making something is better than making nothing.

That being said, don't let those clients nickel and dime you with changes. Remind them that you're doing work for them at a discounted rate. They'll respect you more for taking a stand. If you don't, it's a slippery slope to just being the directee and not the director.

[Cru_jo0]

I have had this also, people take advanatge when you do them a favour, instead of discounting offer a "lower range package" which provides less designs/time etc.