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  1. #1
    Goodfella3993 is offline Junior Member
    Join Date
    Feb 2009
    Posts
    16

    Customer Service / Support / Ticket systems

    Are there any good Customer Service Software packages out there? Either hosted or non-hosted.

    Looking for a solution to handle general customer service issues / emails. Like a ticket system.

  2. #2
    tenuk is offline Junior Member
    Join Date
    Jan 2010
    Location
    Toronto, Canada
    Posts
    13
    Quote Originally Posted by Goodfella3993 View Post
    Are there any good Customer Service Software packages out there? Either hosted or non-hosted.

    Looking for a solution to handle general customer service issues / emails. Like a ticket system.
    I was working a customer service job in university and we used a free web based ticket system called RT (Request Tracker). Its pretty simple and straighforward, should be good for general customer service issues. I can't post the link because I've posted less than 10 posts so just do a google search on "Request Tracker"

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