Looking to increase online conversion rates?

[Suter_hawk]

To all those online business owners out there, have any of you ever tried adding live chat to your website? The numbers seem promising:

1. "Online customer service improves the chance of e-commerce by 40-60%" -USA Today

2. "While phone support typically costs $5-$30 per transaction, online support can be more than 10 times cheaper." -GIGA Group

3. "Only 1% of online stores currently offer personal service like live help." -BusinessWeek

Thoughts? Input?

[jesterx]

Live chat will not increase your conversions.

it will help, but what about when you are not there. YOu cannot stay awake for 24 hours doing this. Even if you outsource this, it might only help a bit.

Learn about your copy, and get more highly targeted traffic.

These are the two things that are responsible for more sales.

I do not agree one bit with your stats...they are misinformation.

Over 10 years we have learnt it comes down to your copywriting and your traffic.

Of the two I think copywriting is what converts. its words that convert your traffic into sales / profit.

So I would test with different words. Get the book by russell W "words that sell" its the best book by far to learn how to convert lookers into buyers. Get into their head and answer their questions.