Comments on: Listen To Your Customers – Ingvar Kamprad http://www.youngentrepreneur.com/blog/uncategorized-blog/listen-to-your-customers-ingvar-kamprad/ Young Entrepreneur Forums - your online discussion forum to share and talk about Entrepreneurship. A place to learn and to help others with starting, managing and growing successful business ventures. Thu, 09 Feb 2012 11:43:00 +0000 hourly 1 http://wordpress.org/?v=3.0.5 By: Patricia http://www.youngentrepreneur.com/blog/uncategorized-blog/listen-to-your-customers-ingvar-kamprad/comment-page-1/#comment-2924 Patricia Thu, 12 Mar 2009 01:30:21 +0000 http://www.youngentrepreneur.com/blog/2009/02/03/listen-to-your-customers-ingvar-kamprad/#comment-2924 I think Ikea has ok furniture. However, I was not pleased with their return policy. Purchased two Billy bookcases and they were on sale. When I got home I saw that the product color was not at all the same under my lighting conditions. Didn't assemble the cases nor open the box. (box had a hole to expose color of shelving) When we returned to the store to exchange for another color, we were told we had to pay full price as they were no longer on sale. Explained we didn't want to change anything about the purchase except to change two brown cases for Brown/black colored ones. We had receipt. After speaking with Mgr. we got nowhere and decided that we did not want to spend another $60.00 just for a color. We returned them both. We wrote a letter and looked on line as to whom we should send it to (mentioned Prez of company) and sent it registered mail. It was returned as unaccepted. Apparently customer service is not at all a priority. Very disappointed. I think Ikea has ok furniture. However, I was not pleased with their return policy. Purchased two Billy bookcases and they were on sale. When I got home I saw that the product color was not at all the same under my lighting conditions. Didn’t assemble the cases nor open the box. (box had a hole to expose color of shelving) When we returned to the store to exchange for another color, we were told we had to pay full price as they were no longer on sale. Explained we didn’t want to change anything about the purchase except to change two brown cases for Brown/black colored ones. We had receipt. After speaking with Mgr. we got nowhere and decided that we did not want to spend another $60.00 just for a color. We returned them both. We wrote a letter and looked on line as to whom we should send it to (mentioned Prez of company) and sent it registered mail. It was returned as unaccepted. Apparently customer service is not at all a priority. Very disappointed.

]]> By: Stephanie http://www.youngentrepreneur.com/blog/uncategorized-blog/listen-to-your-customers-ingvar-kamprad/comment-page-1/#comment-2923 Stephanie Fri, 13 Feb 2009 06:24:13 +0000 http://www.youngentrepreneur.com/blog/2009/02/03/listen-to-your-customers-ingvar-kamprad/#comment-2923 It's refreshing to me when a company is willing to improve the employees, as well as the customers. Companies like Kinkos, IKEA and Marsh's are examples of entities that practice this procedure. From advertising and marketing to the store design, this is reinforced for the benefit of the business for improved customer service, as well as enthused employees. You can find out more info at: www.24conference.com It’s refreshing to me when a company is willing to improve the employees, as well as the customers. Companies like Kinkos, IKEA and Marsh’s are examples of entities that practice this procedure. From advertising and marketing to the store design, this is reinforced for the benefit of the business for improved customer service, as well as enthused employees. You can find out more info at: http://www.24conference.com

]]> By: Stephanie http://www.youngentrepreneur.com/blog/uncategorized-blog/listen-to-your-customers-ingvar-kamprad/comment-page-1/#comment-2922 Stephanie Fri, 13 Feb 2009 06:21:53 +0000 http://www.youngentrepreneur.com/blog/2009/02/03/listen-to-your-customers-ingvar-kamprad/#comment-2922 It's refreshing to me when a company is willing to improve the employees, as well as the customers. Companies like Kinkos, Kamprad and Marsh's are examples of entities that practice this procedure. From advertising and marketing to the store design, this is reinforced for the benefit of the business for improved customer service, as well as enthused employees. You can find out more info at: www.24conference.com It’s refreshing to me when a company is willing to improve the employees, as well as the customers. Companies like Kinkos, Kamprad and Marsh’s are examples of entities that practice this procedure. From advertising and marketing to the store design, this is reinforced for the benefit of the business for improved customer service, as well as enthused employees. You can find out more info at: http://www.24conference.com

]]> By: Jeff http://www.youngentrepreneur.com/blog/uncategorized-blog/listen-to-your-customers-ingvar-kamprad/comment-page-1/#comment-2921 Jeff Tue, 03 Feb 2009 22:04:36 +0000 http://www.youngentrepreneur.com/blog/2009/02/03/listen-to-your-customers-ingvar-kamprad/#comment-2921 One thing I've realized when I go to IKEA is the way the store leads the customer. Everyone follows the same route and same direction; from start to finish. That is an awesome strategy. One thing I’ve realized when I go to IKEA is the way the store leads the customer. Everyone follows the same route and same direction; from start to finish. That is an awesome strategy.

]]> By: tom http://www.youngentrepreneur.com/blog/uncategorized-blog/listen-to-your-customers-ingvar-kamprad/comment-page-1/#comment-2920 tom Tue, 03 Feb 2009 18:05:05 +0000 http://www.youngentrepreneur.com/blog/2009/02/03/listen-to-your-customers-ingvar-kamprad/#comment-2920 Great article, I have been to IKEA before and I must say the store is very well organized. I also heard that by allowing people to go and pick up the pieces themselves, they are able to offer lower prices for their products. This in essence gets the customer involved in the process of creating the product they bought. Great article, I have been to IKEA before and I must say the store is very well organized.

I also heard that by allowing people to go and pick up the pieces themselves, they are able to offer lower prices for their products.
This in essence gets the customer involved in the process of creating the product they bought.

]]> By: Roman http://www.youngentrepreneur.com/blog/uncategorized-blog/listen-to-your-customers-ingvar-kamprad/comment-page-1/#comment-2919 Roman Tue, 03 Feb 2009 17:31:34 +0000 http://www.youngentrepreneur.com/blog/2009/02/03/listen-to-your-customers-ingvar-kamprad/#comment-2919 it's good! it’s good!

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