Do you know that
Live Chat, is one of the most important website conversion tools we can have. The younger our visitors are, the more likely they will want to “Chat” online, and when they do, we want to use our first name, and introduce ourselves. Ask about them, how things are going today, the weather, or where they are located, this will help build a friendship. Use a bit of humor, show them you are a real person.

Some customers want to get right down to business. In this case, we need to use their names in our conversation, and ask a question or talk about the weather during a slow-down in the conversation. Amazingly our chat customers will call our phone later on, and ask for us by name. Why? Because we have a small relationship. People buy from friends every chance they get.